FAQ

We want you to feel confident and informed when choosing Xceed Professional.
Here are answers to some common questions about our services. If you have any other questions, please contact us directly.

  1. Are your cleaning products safe for children and pets?

Absolutely. This is our top priority. We use eco-friendly and non-toxic cleaning solutions. Every product we use is carefully selected to be safe for children, pets, the elderly, and those with allergies. Our process deep cleans without leaving behind harsh chemicals or residues. You get a spotless, healthy home with total peace of mind.

  1. What services do you offer?

We are experts in deep cleaning and sanitization. Our primary services include professional carpet cleaning, upholstery and sofa cleaning, area rug cleaning, and mattress cleaning. We serve residential homes, commercial offices, and short-term rentals. We handle everything from pet urine removal to deep sanitization for businesses.

  1. How is deep cleaning different from regular vacuuming?

Regular vacuuming only removes surface dust and loose dirt. Our deep cleaning process uses advanced technology to go much further. We remove the invisible dirt, bacteria, trapped odors, and allergens living deep in the fibers. This not only cleans the surface but also improves air quality and protects your health.

  1. Can you remove tough stains like pet urine, coffee, or wine?

Yes. We specialize in fighting the toughest dirt, odors, and stains. Our team is trained to handle difficult stains, including pet accidents. We use specialized treatments that neutralize odors at the source, rather than just masking them. While some stains can permanently dye fibers, our advanced process removes the vast majority of common household and office stains.

  1. How long does it take for carpets or upholstery to dry?

Drying time depends on the fabric, humidity, and airflow in the space. However, our advanced cleaning technology uses high-powered extraction. This removes most of the moisture during the cleaning process. Typically, carpets and upholstery are fully dry within 4 to 6 hours. We ensure the process is efficient to get you back to enjoying your space quickly.

  1. Do I need to move my furniture before you arrive?

We recommend removing small, fragile, or personal items from the areas we will be cleaning. Our professional team can typically handle larger items like sofas, chairs, and tables. We will clean underneath them and place them back carefully. We ask that you let us know about any particularly heavy or valuable items during your estimate.

  1. How often should I have my carpets professionally cleaned?

We recommend professional deep cleaning every 12 to 18 months. This helps maintain the longevity, color, and texture of your carpets. For homes with pets, children, or high foot traffic, cleaning every 6 to 9 months is ideal. Regular deep cleaning keeps your environment safer and fresher.

  1. Do you clean commercial properties and offices?

Yes. We offer comprehensive cleaning for all professional spaces. Our services are tailored for offices, hotels, medical clinics, schools, restaurants, and retail stores. We help businesses improve their brand image, comfort, and productivity.

  1. Do you offer flexible scheduling for businesses?

We absolutely do. We understand that businesses need to operate without interruption. We offer flexible scheduling, including after-hours and weekend services. This minimizes disruption to your employees, clients, or guests.

  1. What if I am not satisfied with the cleaning?

Your satisfaction is our total commitment. We stand behind our work with a 100 percent satisfaction guarantee. Our clients trust us to deliver visible, lasting results. If you are not completely happy with our service, please call us. We will work with you to make it right.